Frequently Asked Questions
Does the Rivva Ring need a subscription?
No, Rivva is completely subscription‑free. All app features and wellness insights are included with your purchase
How do I choose the right Rivva Ring size?
Use our sizing guide to measure your finger and match it to the Rivva size chart. For the most accurate result, measure at normal room temperature and later in the day when fingers are naturally more relaxed.
What does the Rivva app track?
The Rivva app provides essential wellness insights including heart rate trends, sleep patterns, readiness score, activity levels, and weekly summaries. It’s designed for clarity, not complexity.
How do I set up the Rivva Ring?
Download the Rivva Wellness app, create an account, and follow the on‑screen pairing instructions. The ring connects via Bluetooth and begins tracking automatically once paired.
Can I wear the Rivva Ring while sleeping?
Yes, the Rivva Ring is designed for comfortable, overnight wear. Sleep tracking works automatically and provides insights into your nightly patterns and rest quality.
How do I charge the Rivva Ring?
The ring uses a magnetic fast‑charging cable included in the box. A full charge typically takes around one hour and provides 5–7 days of regular use.
Is the Rivva Ring compatible with my phone?
Yes, the Rivva Ring works with both iOS and Android devices. You’ll need Bluetooth enabled and the Rivva Wellness app installed to sync your data.
What is this ring made from? Is it safe for sensitive skin?
The Rivva Ring is crafted from durable stainless steel, designed for comfortable, everyday wear. If you have known metal sensitivities or allergies, we'd recommend checking the material specification before purchase.
When will I get my order?
All orders include free UK delivery. Standard shipping takes 5 – 8 business days including order processing time, and you’ll receive tracking details once your order has been dispatched.
What is the return policy?
We offer a 30‑day return window for unused items in their original packaging. If your ring doesn’t fit or meet expectations, simply contact our support team for an exchange or refund.
Is the blood pressure/heart rate data medically accurate?
The Rivva Ring provides wellness‑grade insights, not medical diagnostics. It’s designed to help you understand trends in your heart rate and oxygen levels, but it shouldn’t replace professional medical advice.
How long does the battery last?
The ring’s 18 mAh battery lasts 5–7 days with regular use and up to 15 days on standby. Magnetic fast charging makes recharging quick and effortless.
Does it work in water?
Yes — the Rivva Ring is 10 ATM waterproof, meaning it’s safe for swimming, showering, and even diving up to 100 metres.
How do I contact you?
You can reach us via our Contact page or by emailing rivvawellness@gmail.com.