Refund policy

At Rivva, we want you to feel completely confident in your purchase. If something isn’t quite right, you’re covered by our 14‑day return window from the day your order arrives.

Eligibility

To qualify for a return, your item must be in the same condition you received it — unused, unworn, with all tags attached, and in its original packaging. Please keep your receipt or proof of purchase handy.

To begin a return, email us at rivvawellness@gmail.com. Once your return is approved, we’ll send you a prepaid return label and clear instructions on how to send your item back. Items sent without requesting a return first cannot be accepted.

For any questions, you can also reach us at rivvawellness@gmail.com.

Damages & Issues

If your order arrives damaged, defective, or incorrect, please contact us straight away. We’ll review the issue and make things right as quickly as possible.

 

Exceptions

Some items cannot be returned, including:

• Perishable goods

• Custom or personalised products

• Personal care items

• Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, reach out and we’ll guide you.

Please note: sale items and gift cards are final and cannot be returned.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please note that banks and card providers may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at rivvawellness@gmail.com and ensure to reference your order number.